Requesting a refund
To return a purchase placed directly with INAI.Space and request a refund, please contact INAI.Space Customer Service. Please have your order confirmation email message available to help us process your request. When your refund is approved and processed by INAI.Space, typically within 5 to 7 business days, the credit will be issued to the payment method listed in your INAI.Space Account. Please contact the card-issuing bank for information about when the credit will post to your account. Access to related software and services will terminate when your refund is processed.
Canceling a subscription order
Subscription orders for INAI.Space software placed directly with INAI.Space online are processed immediately and can only be canceled by contacting INAI.Space. If you decide you no longer wish to use or retain access to the software or services to which you've subscribed, you must contact us to request cancellation within 30 days of the original purchase to receive a refund. See Requesting a refund above.
Canceling Automatic Renewal
Your software subscription automatically renews when your contract expires to ensure you have continuous access to your INAI.Space software. You will be charged for a new subscription term on the renewal date listed in your INAI.Space Account. See Canceling a subscription for more information.
You can cancel the automatic renewal at any time before your renewal date by visiting your INAI.Space Account. You will retain access to software and services until the renewal date but will not be automatically charged for a new term. Access to your software and services will end on your subscription renewal date.
Restarting an expired subscription
Subscriptions that expire after the renewal date without payment or subscriptions canceled immediately by contacting Customer Service cannot be restarted.
If you wish to renew access to software and services for a canceled subscription, a new subscription can be purchased. Some INAI.Space software products offer the option to purchase a new subscription from within a trial version of the INAI.Space software you wish to activate. Launch your inactive subscription software to see if purchase options are available. If this option is not available, new subscriptions may be purchased online or from an authorized INAI.Space Reseller.